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DMCA Notice and Takedown Policy

Galactiv EOOD ("Company", "we", "us") respects the intellectual-property rights of others and expects users of the Service to do the same.

This policy explains how to send us a notice of copyright infringement under the United States Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, and how a user whose content has been removed can submit a counter-notice. We follow the same procedure for content hosted in any of the following:

If you are outside the United States, you may rely on this policy or on equivalent rights under your local copyright law (e.g., the EU Copyright in the Digital Single Market Directive, the UK's Copyright, Designs and Patents Act 1988). We accept notices in English.

1. Designated Agent

Notices and counter-notices under this Policy must be sent to our DMCA Designated Agent, registered with the United States Copyright Office:

DMCA Designated Agent Maksymilian Kusmierek Galactiv EOOD Kniaz Boris 1 55, Sofia 1000, Bulgaria, Bulgaria Email: dmca@calivina.com Phone: 123 445 445

Our agent registration is published at the U.S. Copyright Office DMCA Designated Agent Directory, https://www.copyright.gov/dmca-directory/.

NOTE: Until we register a Designated Agent with the U.S. Copyright Office (one-time online filing, US$6 for three years; renews every three years), we cannot rely on the DMCA safe harbor of 17 U.S.C. § 512(c). Registration is a launch prerequisite. Until then, this Policy still describes how we voluntarily handle takedown requests.

2. How to Send Us a DMCA Notice

To be effective under 17 U.S.C. § 512(c)(3), your notice must be in writing and must include all six of the following elements:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed (or, if multiple works on a single site, a representative list).
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit us to locate the material — typically a direct URL or URLs.
  4. Information reasonably sufficient to permit us to contact the complaining party, including a mailing address, telephone number, and email address.
  5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that the complaining party is the owner, or authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.

A pre-formatted notice template is in Appendix A below. You may use it (recommended) or any other format that contains all six required elements.

Send the completed notice to dmca@calivina.com with the subject "DMCA Takedown Notice".

2.1 Misrepresentations are punishable

Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing — or that material was removed by mistake or misidentification — may be liable for damages (including costs and attorneys' fees). Do not file a notice for use that is fair use, that is not actually owned by you, or that is otherwise authorized by law.

2.2 Privacy of notices

We may forward a copy of your notice to the user who posted the content (with personal information redacted as appropriate). We may also publish redacted notices to a public transparency report or to a third-party clearinghouse such as Lumen (lumendatabase.org).

3. Our Response to a Valid Notice

When we receive a notice that contains all required elements:

  1. We will act expeditiously to remove or disable access to the identified material — typically within twenty-four (24) hours for Previews and within forty-eight (48) hours for Generated Sites and other Customer Content.
  2. We will notify the user who posted the material (or the business who is the subject of a Preview) by email and provide them a copy of the notice.
  3. We will record the takedown in an internal repeat-infringer ledger.
  4. If the takedown was for content on a Generated Site, the affected Customer may, at our discretion, be given a 24- to 72-hour cure window to upload non-infringing replacement content; if not cured, the AUP and the Master Subscription Agreement govern the consequences.

If the notice is incomplete, we will reply explaining what is missing and ask you to resubmit. The clock for our response runs from the receipt of a complete, valid notice.

4. Counter-Notice (For Users Whose Content Was Removed)

If your content was removed in response to a DMCA notice and you believe the notice was mistaken or that you have a lawful right to use the material (such as fair use, license, or that the complainant does not own the rights), you may submit a counter-notice under 17 U.S.C. § 512(g)(3).

To be effective, your counter-notice must include all of:

  1. Your physical or electronic signature.
  2. Identification of the material that has been removed, and the location at which it appeared before removal (e.g., the URL).
  3. A statement, under penalty of perjury, that you have a good-faith belief that the material was removed as a result of mistake or misidentification.
  4. Your name, address, and telephone number.
  5. A statement that you consent to the jurisdiction of the U.S. Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, the U.S. Federal District Court for the District of Delaware), and that you will accept service of process from the person who provided the original notice or that person's agent.

A counter-notice template is in Appendix B below.

Send the completed counter-notice to dmca@calivina.com with the subject "DMCA Counter-Notice".

4.1 Our handling

Upon receipt of a valid counter-notice, we will:

  1. forward it to the original complainant;
  2. inform them that we will restore the removed material in 10 to 14 business days, unless they file a court action seeking a restraining order against the user;
  3. if no court action is filed within that window, restore the material;
  4. if a court action is filed, leave the material removed pending the court's order.

5. Repeat-Infringer Policy

Pursuant to 17 U.S.C. § 512(i)(1)(A), Company has adopted and reasonably implements a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.

A user who is the subject of:

will be considered a repeat infringer. We may terminate the user's account, take down the user's Generated Site, and refuse to provide further services to that user. Termination forfeits any prepaid Subscription Fees, as provided in the Master Subscription Agreement.

A complaint is "substantiated" if (a) we received a complete and valid DMCA notice and (b) the user did not file a counter-notice or the counter-notice was withdrawn or invalidated.

6. Trademark, Right-of-Publicity, and Other (Non-Copyright) Complaints

The DMCA only applies to copyright complaints. For other rights:

For Previews specifically, the takedown path at takedown@calivina.com is the simplest channel for any rights-holder whose business is the subject of a Preview that should not exist; we do not require a formal DMCA submission. We aim for 24-hour resolution.

7. Cooperation with Cloudflare and Other Sub-Processors

Our hosting depends on Cloudflare and other sub-processors. When Cloudflare or another sub-processor receives a DMCA or trademark notice and forwards it to us, we treat it as if received directly. Some sub-processors may temporarily disable access to material before notifying us; we may not be able to delay or override such action.

8. Updates

We may update this Policy from time to time. Changes will be posted at calivina.com/legal/dmca with a revised "last updated" date.

Appendix A — DMCA Notice Template

TO: DMCA Designated Agent, Galactiv EOOD, dmca@calivina.com

  1. Copyrighted work allegedly infringed: [describe the work; if multiple works, list a representative selection or attach a schedule]

  2. Material that is allegedly infringing, with URL(s):

    • [URL 1]
    • [URL 2]

  3. Complaining party contact:

    • Name: ____________________
    • Title: ____________________
    • Organization (if any): ____________________
    • Address: ____________________
    • Telephone: ____________________
    • Email: ____________________

  4. Statements under penalty of perjury:

    • "I have a good-faith belief that use of the material identified above in the manner complained of is not authorized by the copyright owner, its agent, or the law."
    • "The information in this notification is accurate, and under penalty of perjury, I am the owner of, or I am authorized to act on behalf of the owner of, an exclusive right that is allegedly infringed."

  5. Signature:

    • Signed: ____________________ (electronic signatures accepted; type your full legal name)
    • Date: ____________________

Appendix B — DMCA Counter-Notice Template

TO: DMCA Designated Agent, Galactiv EOOD, dmca@calivina.com

  1. Material removed: [describe the content that was taken down]

  2. Location at which the material appeared before removal:

    • [URL 1]
    • [URL 2]

  3. Statement under penalty of perjury:

    • "I have a good-faith belief that the material identified above was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled."

  4. Submitter contact:

    • Name: ____________________
    • Address: ____________________
    • Telephone: ____________________
    • Email: ____________________

  5. Consent to jurisdiction:

    • "I consent to the jurisdiction of the United States Federal District Court for the judicial district in which my address is located, or, if my address is outside the United States, the United States Federal District Court for the District of Delaware. I will accept service of process from the person who provided notification under 17 U.S.C. § 512(c)(1)(C) or that person's agent."

  6. Signature:

    • Signed: ____________________
    • Date: ____________________

Contact Summary

Document version 1.0.0 — effective 2026-04-29.